Senior Technical Business Analyst – Scalepoint
Oct 2024 – Sep 2025
Analysed technical issues and advised on changes to Scalepoint’s insurance claims platform.
Followed incidents from report to resolution, and kept clients and stakeholders informed about progress.
- Redesigned the vehicle repair journey and rolled it out to partner repair shops.
- Advised on improvements to the application's usability.
- Prepared requirements and a rollout plan for an overhaul of the client-facing status page, based on stakeholder interviews.
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Competencies used
- CompetencyClient & Vendor ManagementWorking with clients and partners to define scope, advise on solutions and follow delivery and support.
- CompetencyDesign & User ExperienceDesigning interfaces and activities around how people use them, informed by research and usability testing.
- CompetencyMarketing, Sales & CommunicationPlanning online campaigns and content that connect audiences with products, alongside sales materials and client communication.
- CompetencyProject & Programme DeliveryPlanning work with clients and teams, coordinating delivery and improving the processes around it.
- CompetencySoftware EngineeringBuilding and operating applications, with architecture, integration and the testing and security needed around delivery.